Frequently asked questions

 

At what time is it possible to check in?

At Daniela Hotel check-in time is at 2 p.m. We would be happy to anticipate the time, in case the room is ready earlier, for an extra charge of € 20,00. If you arrive in the evening, after 7 p.m., we kindly ask you to inform us.

Is it possible to check in online?

Yes, it’s possible to check in online before the arrival by filling in the required data in the email that will be sent automatically 2 days before the arrival date.

What time is check-out scheduled?

At Daniela Hotel, check-out is at 10 a.m. During the low season, it’s possible to use the Late Check out service: subject to room availability, on the day of departure, you can leave your room in the afternoon, with an extra charge of € 40,00.

 

What are the payment methods?

The payment for your stay can be made in cash, by debit card or credit card (Visa, Mastercard, Maestro, Diners, American Express, Eurocard). We kindly ask our guests to settle their bill the evening before the departure.

Is a deposit required to book the stay?

Yes, in order to confirm/guarantee a reservation at our hotel, a deposit of 30% of the estimated amount for the entire stay, a telephone number (preferably a mobile phone number) and the estimated time of arrival (approximately) are required.

The payment of the deposit can be made by credit card or by bank transfer:

Confirmatory deposit by bank transfer

Banca Credit Agricole – Livigno
IT61W 06230 52200 0000 1513 9816
Hotel Garni Daniela Heralc srl
Via Plan 21G LIVIGNO 23041 (SO)

As a reason for the transfer we kindly ask you to specify the holder of the reservation and the period of stay.

Confirmatory deposit by credit card

The following information is required for the withdrawal of the deposit by credit card:

• Card type
• Card number
• Expiry date
• Card holder

In certain periods, at the discretion of the hotel, credit card details may only be used to guarantee the reservation. The credit card may also be subject to a pre- authorisation procedure to guarantee the reservation.

Deposit through Besafe Pay, the best payment platform for hospitality

It is possible to choose to pay the deposit through a secure link, which contemplates the PSD2 regulation, for a simple, clear and unique payment experience.

Until when is it possible to cancel a reservation?

The hotel reserves the right to cancel/modify the booking within 24 h after confirmation. The cancellation conditions also apply if the rooms are partially or completely re-let.

How can I cancel my booking?

If your holiday has to be cancelled for any reason, send an email to info@hdaniela.it oppure telefonare allo 0342 996714. For online bookings via our website, enter the booking code on the “Booking” page and proceed with the cancellation yourself.

What are the cancellation conditions?

Depending on the high or low season there are different cancellation conditions, which are always characterised by maximum flexibility and availability. 

What are the rates for staying in your hotel?

Semi-flexible rate

An advantageous rate with a variable discount depending on the season:

• A non-refundable deposit of 30% of the total booked services is required.
• In case of cancellation after the deadline (depending on the season) the 100% penalty is applied.
• No-show and early departure are subject to a penalty of 100% of the booked services.
  
  

Flexible rate: Book without deposit

A rate that guarantees maximum flexibility:

• No deposit required, only a credit card guarantee.
• No penalty for cancellation up to a certain number of days before arrival depending on the season.
• In case of cancellation after the deadline (depending on the season) the 100% penalty is applied.
• No show and early departure are subject to a penalty of 100% of the booked services.
  
  

BeSafe Rate: an insured rate

It’s a revolutionary rate because it not only allows to save money, but also offers many advantages for you and your loved ones. In fact, the hotel reservation includes travel insurance at no extra charge, which offers healthcare, coverage in case of unforeseen cancellation, theft and much more. In order to take advantage of all these benefits, just choose BeSafe Rate at the moment of booking: we’ll take care of the rest.

BeSafe Summer

BeSafe Summer is the revolutionary summer rate that protects all stages of your trip and guarantees you a safe holiday. You and your loved ones can enjoy an insurance package at no extra cost, offering medical assistance in case of injury during outdoor activities or illness, coverage for cancellation due to unforeseen circumstances, theft and much more. To get all this, simply choose BeSafe Summer when making your reservation.

BeSafe Winter

BeSafe Winter is the revolutionary winter rate that protects all stages of your trip and guarantees you a safe winter holiday thanks to the Third Party Liability Insurance included. From January 2022, Third Party Liability Insurance is compulsory in order to access ski facilities. On top of that you'll get travel insurance at no extra cost, offering healthcare, cancellation coverage due to unexpected events, theft and much more. To get all this, simply choose BeSafe Winter at the time of booking.

Tariffa Premium

A special rate dedicated to loyal customers who choose us every year. If you are a loyal guest, contact us directly or fill out the request form on our website to obtain an exclusive rate which includes a reserved discount and advantageous conditions of booking, as well as dedicated exclusive offers.

What offers are active in your hotel?

Early booking

The earlier you book, the better the price! Discounted stays for earlier bookings.

More x less

The longer your stay, the more you save! More discounted stays for more-day bookings.

Booking directly is more convenient!

For a quote (without obligation), or to proceed with the booking, there are 3 options you can choose:

• Click on the green "Book" button at the top right of the hdaniela.it website
• Contact the Hotel directly: +39 0342 996714
• Contact us via WhatsApp

 

 

Is breakfast included in the accommodation rate?

Yes, at Daniela Hotel the reservation includes overnight stay in the chosen room and breakfast.

What does breakfast include and until what time is it provided?

Our breakfast is characterised by a rich sweet/savoury, hot/cold buffet to satisfy every need. Special attention is paid to organic, dietetic and gluten-intolerant people, as well as to lovers of genuine, local products and those in need of an energy breakfast. Finally, in our buffet you will also find a corner with TAS'T products from the Livigno tradition. The breakfast service is available in our hotel from 7.45 a.m. to 10 a.m.

Is it possible to choose the room for the stay?

Yes, it’s possible to reserve a room category, but not a specific room number or floor number; however, we will do our best to meet your requests.

Is it possible to add an extra bed in the room?

The addition of beds/cribs is only possible in some rooms and incurs the following surcharges:

• Cot for children under 3 years: € 10,00 per day
• Cot for children up to 5/6 years (140cm length): € 25,00 per day
• Adult bed: € 35,00 per day
  
  

Are animals allowed in the Hotel?

In our Hotel your medium and small size four-legged friends are welcome, with only € 8,00 extra per day.

What “room services” do you offer?

Among the Daniela Hotel “extra services”, you can surprise your sweetheart with a romantic bouquet of flowers, by paying a supplement of € 20,00; or you can enjoy a delicious TAS'T platter of cold meats and cheeses in the privacy of your room, savouring the true soul of Livigno tradition, with an extra charge of €10,00.

Is the private parking included in the rate?

Yes, the private parking in front of the hotel is included in the price.

Is it possible to use the covered garage?

The covered garage is subject to a charge (€ 10,00 per day) and must be reserved.

Is there a lift in the Hotel?

The Daniela Hotel doesn’t have a lift, but we offer our guests the possibility of daily fitness training, which is included in the price of the stay.

Does the Hotel have Wi-Fi?

Yes, among our services you will find free Wi- Fi in the rooms and throughout the hotel.

What services does the Hotel offer?

In addition to Free Wi-Fi, in our hotel you can enjoy:

• Ski room with boot dryer
• Secure bicycle storage in summer with small workshop corner
• Cosy bar area, TV room with SAT, children's play area, panoramic solarium
• Laundry service (extra charge)
• Courtesy service in all rooms
• Tea corner equipped with tea/coffee kettle in all rooms

You will also have the opportunity to buy sporting goods and rent ski equipment or bicycles in our hotel-affiliated sports shop, Zinermann Sporting.

 

Do you offer agreements with wellness centres?

Yes, our Hotel has an agreement with Aquagranda, the most exclusive Resort in Europe: Spa&Beauty, Wellness & Fun, Sport & Fitness. All you need to do is ask at our Reception to receive the discounted entrance tickets.

How can I reach the Hotel?

Daniela Hotel is located in the heart of Livigno, on the main street, in the limited traffic area (ZTL N.5) near the town square. On the day of arrival, you can easily reach our hotel by car, passing through the ZTL n.5 with entrance in Bondi Street, at the central roundabout of the town near the pharmacy.

During the check-in it will be necessary to communicate the car's number plate, which will be recorded in the local police system, to allow transit exclusively in the limited traffic area ZTL no. 5 with entry in Bondi Street and exit in Pienz Street for the duration of your stay. The transit permit expires on the day of departure. Obviously, as the hotel is just few steps from everything, our aim is to make you forget about your car until then.

Is the hotel well connected to the main services and restaurants in Livigno?

Our hotel provides easy access to Livigno's main attractions and activities:

For shopping enthusiasts, you can easily reach (50 metres) the main shopping street;

In 2 minutes, in winter with skis on, you can easily reach the ski lifts, the ski slopes, the ski schools, the ski pass office and the children's playground;

In summer, on the other hand, thanks to the excellent location, directly at the foot of the mountain, surrounded by tranquillity, you can enjoy direct contact with nature;

Close to the Hotel you will also find a wide choice of restaurants with tasty menus. We will be happy to help you with table reservations and we also offer half board or “a la carte” dining at affiliated restaurants or, alternatively, you can request a food delivery service directly to our hotel. There are several restaurants in Livigno that guarantee food delivery (dinner delivery to the hotel), all you have to do is order your dinner online and wait for it at the hotel at the appointed time.

At the Daniela Hotel you will also find an organised and equipped area where you can comfortably enjoy a special dinner, wrapped in a warm atmosphere with background music. We will cuddle you, delighting you with aperitifs, glasses of wine, water, soft drinks, coffee and long drinks to round off the evening. All with the maximum guarantee of hygiene and safety.